Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.Ability to understand and follow written and verbal instructions.Ability to accept constructive criticism.Ability to prioritize, organize, and complete tasks in a timely and independent manner.Ability to work cooperatively with management, staff, and patients.Ability to engender trust from the doctors, co-workers, and patients.Ability to maintain composure and professionalism when exposed to stressful situations.Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).Knowledge of English composition, grammar, spelling, and punctuation.Call insurance companies and update computer for all new patients and any changes.Confirm appointments with patients two days in advance of an appointment.Keep patients informed of expected waiting time if the doctor is behind schedule.Register new patients and provide necessary forms (welcome letter, patient information, and office policy).Call any patient that is five minutes late to determine their status and inform the clinical staff.Keep staff and the doctor informed of the next available opening time allotted for emergency patients.Note chronic last-minute cancellations in the patient’s file to prevent prescheduling the next hygiene visit.Determine the status of the following continuing care visit for each hygiene patient seen during the day to ensure no one is missing.Adhere to all safety and health regulations.Check account balances of patients coming in and prepare to discuss any monies due.Maintain a short call list to aid in filling last minute openings.Monitor the schedule throughout the day to ensure all runs smoothly.Alert appropriate staff of patient arrivals.Greet patients by name and update addresses, telephone numbers, and insurance information as appropriate.Check messages before the morning huddle and update staff as to any changes.Check that lab cases have been received the day before treatment.Maximize time efficiency in scheduling by utilizing procedure codes to doctor time, assistant time, anesthesia, etc. Stabilize production by scheduling according to practice guidelines.Schedule all appointments and detail procedure and time needed.Review patient records for each day’s schedule, noting any outstanding treatment needs.Keep the doctor and the hygienist productively busy throughout the day.Adhere to enhanced infection control protocols and PPE requirements to reduce transmission of COVID-19.(Edit the following duties as appropriate for your practice. Burkhart Private Label Catalog – 2023/2024.Prioritize Hygiene Downtime Responsibilities.Periodontal Philosophy – Meeting Agenda.Habits of a Highly Effective Dental Assistant.Overhead Key Categories – Established Dental Practice.Overhead Key Categories – Start-Up Dental Practice.What You Can Expect From Your Burkhart Equipment Specialist Team.What You Can Expect From Your Burkhart Account Manager.
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